Refund Policy

Overview

At Golden Bite, customer satisfaction is our priority. This refund policy outlines our approach to refunds for food orders.

 

Eligibility for Refunds

• Refunds will be considered under the following circumstances:

  • Incorrect items were delivered.

  • Food was damaged or inedible upon delivery.

  • Order cancellation made within a specific timeframe (typically within 30 minutes of placing the order).

 

Non-Refundable Items

• Certain items, such as promotional meals or special event dishes, may not be eligible for refunds.

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Requesting a Refund

• To request a refund, customers must:

  • Contact our customer service via +91 99400 12674 within 24 hours of receiving their order.

  • Provide details including order number, a description of the issue, and any photographic evidence, if applicable.

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Processing Refunds

• Once a refund request is approved, it will be processed within 2-3 business days and credited back to the original payment method.

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Exceptions

• Any refunds requested for reasons not stated above may be reviewed on a case-by-case basis by management.

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Changes to Policy

• Golden Bite reserves the right to modify this refund policy at any time. Customers will be notified of significant changes.

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Contact Us
For questions or concerns regarding this policy, please contact us at +91 99400 12674.